JTB Opens Free Remote Travel Consultation Desk for the Deaf and Hard of Hearing |
From Thursday, November 16, 2023, JTB will open a free remote travel consultation and reservation desk for customers with hearing impairments, the JTB Remote Concierge Desk with Sign Language Interpretation, and will respond to customer consultations twice a week (Thursday and Sunday).
During the Corona disaster, JTB opened "JTB Remote Concierge," a remote consultation specialty store that has been used by about 30,000 pairs of customers so far. Utilizing this know-how in JTB's efforts for universal tourism, a travel consultation desk combined with remote sign language interpretation will be opened. The service is provided in partnership with PlusVoice, which develops a remote sign language communication system.
Consultations are held twice a week, every Thursday and Sunday, and there are four slots each day (10:00, 11:30, 14:30, and 16:00). The consultation time is 1 hour per slot and the fee is free. You can apply for use from the dedicated web page with advance reservations only. Alternatively, you can make an appointment through the specialist desk at 050-3614-0969.
